Refund policy

Do I have to pay to return my package?
Yes you do. The only exception being if there is a problem with the item provided e.g. the item is faulty or defected in some way. See ‘What do I do if my order is faulty’ for further info.

What do I do if my order is faulty?
Please contact us ASAP if you suspect that the item you purchased is faulty. Your item will be inspected by the brand Product Assessments team - and if the item is deemed to be faulty Bailetti Sports will replace or refund free of additional freight charges.

Can I get a refund, exchange or store credit?
Refunds are available on faulty items, otherwise, we will happily facilitate an online store credit for returned orders.

How long will it take to receive my refund?
Note that refunds are only available on faulty items. Please allow 10 days from the day you return your product for your account to be credited or your exchange credit to be issued.

How long do I have to return my order?
Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging).

Can I return my order if I change my mind?
Yes you can, however, Bailetti Sports is unable to accept items that have had the tags removed, have been personalised, worn, washed or have the original box packaging damaged. Change of mind returns apply to items in a resalable condition.

How do I return my order?
You can return via Australia Post.